Jamf is a leading provider of Apple mobile device management (MDM) solutions, that enables companies to automate and scale Apple IT and security workflows. Jamf’s extensive suite of Apple MDM solutions spans access and inventory management, zero touch deployment, and security visibility and management and enables organizations of all sizes to scale their device management and security program regardless of fleet size. Jamf and SafeBase find common ground around the mission of securely automating access to security information, which is why Jamf chose SafeBase when evaluating options to scale their Customer Trust program as their sales team (and custom questionnaire requests) grew.
- Sales team growing faster than Security’s ability to support the sales process
- Lack of reporting into Security team’s impact on the bottom line
- $10M+ revenue lifted annually by Security team with time saved with SafeBase
- Transparency allowed Jamf to institute requirement for Sales team to leverage Trust Center before opening a security ticket, deal desk approval requirements for questionnaire intake
- Replaced $20,000+ of spend on other software tools
Automating customer trust to meet accelerated demand
In early 2021, Jamf was experiencing unprecedented growth. Its customer pipeline was exploding, and the sales team was scaling quickly to keep up with demand. As a result, the company’s Security team struggled to respond to the ever-increasing customer questionnaires and one-off requests, leading to mutual frustration as sales cycles lagged. Meanwhile, the mounting backlog of sales-initiated requests took Security team members away from higher-ROI initiatives.
Jamf’s Security team needed a comprehensive Customer Trust solution that would reduce the manual demands of responding to customer questionnaires, enabling customers to quickly and easily access security documentation and diligence materials. At the same time, the solution needed to enable strict controls on access to the information and provide clear visibility into the Security team’s impact on revenue.
SafeBase is the scalable Trust Center that automates the security review process between buyers and sellers. With a SafeBase Trust Center, companies can seamlessly share sensitive security documentation with buyers and customers, including streamlining the NDA signing process by integrating with CRMs and your data warehouse.